Good work needs room to breathe.

Every project starts the same simple way: you tell me what you need, I send back a short plan with the scope, price, and delivery date, and once you say yes and payment is set, I get to work. Nothing starts until we both agree on what is included.

Each plan spells out how many rounds of changes are included, what files or systems are covered, and what falls outside the project so there are no surprises. Anything beyond the agreed scope, I quote first before doing it.

A 50% deposit reserves your project and begins the work. The remaining 50% is due on the delivery date, and final files are sent once it clears.

Hourly and ongoing support run on a set number of pre-approved hours, billed on a weekly invoice. Full terms are laid out in the service agreement I send before any project starts.

Payments and any refunds are handled through Stripe.

Please provide at least 24 hours notice to reschedule, because meeting preparation is required. One reschedule is permitted per appointment. Late cancellations may forfeit any payment made, unless you contact me by email within 12 hours of the scheduled appointment. Project deposits are nonrefundable once work has begun. Refunds, when they apply, are handled through Stripe. Each person may book one free 15-minute fit call.

Appointments are evenings, Monday through Saturday. Sundays are not available.

Good work depends on good inputs. You are responsible for giving me accurate information and the access I need to do the job, files, logins, or examples, in a reasonable time. When I am waiting on something from you, the timeline pauses until it arrives.

The clearer you are about what "done" looks like, the better the result. If something changes on your end, just let me know and we will adjust.

I treat your business information and project materials as confidential and use them only to provide the services you request. I do not sell or share your information. I do not request or retain passwords when delegated access or a secure sharing method is available.

When you fill out the contact form, I collect what you enter (your name, email, and project details) so I can reply and, if we work together, deliver the work. Your information lives in the everyday business tools I use, like Google and Stripe. You can ask me to delete your information at any time by emailing Hello@RebeckaDePalma.com.

Please share only the information and access a project actually needs. If a project involves sensitive or confidential material, tell me up front so we can handle it carefully.

I provide administrative, operations, and project support. I am glad to handle the admin side of your numbers, like creating or sending invoices from figures you give me, but I do not keep your books, reconcile accounts, or provide bookkeeping, tax, accounting, or financial advice. I am not an accountant, and nothing I deliver should be treated as legal, tax, accounting, or financial advice. For those, please work with a licensed professional.

I run this business independently under my own name, using my own tools and general skills. It is separate from any employer, and I do not use any employer's time, equipment, or confidential information in this work.